Equal talent. Equal access to opportunity.
What is Shine?
LinkedIn’s mission is to create economic opportunity for every member of the global workforce. We fundamentally believe everyone deserves a shot, regardless of where you went to school, where you grew up, or what opportunities you’ve had in the past.
Shine is a hiring program for Customer Support Consultant roles based out of our Omaha, Nebraska office. The Shine hiring program is designed to help you shine a light on your skills, not just your resume. Whether you’re coming from a traditional customer support background or not, you’ll have the opportunity to demonstrate the skills you have that would make you a successful Customer Support Consultant at LinkedIn. You will also be able to leverage free and optional LinkedIn Learning courses geared towards developing these skills. The best part? Anyone that successfully demonstrates their skills through this hiring program will be guaranteed an interview at LinkedIn.
How it works
Step 1: Learn With These Courses
This collection of free and optional online courses from LinkedIn Learning will teach you the skills you need to be job-ready for a customer support role. Take some or all of these suggested courses to improve your chances of passing the application assessments, navigating your interview, and thriving in your new role. Start your learning today.
Step 2: Apply To This Job
Please visit this job posting to start your application for the Customer Support Consultant role.
Step 3: Demonstrate Your Skills
Once your application is received, you will receive an email with a multiple choice online skills assessment from a LinkedIn recruiter within 1 to 2 business days. If you pass the skills assessment, you’ll move on to a video interview.
Step 4: Interview
If you are successful on the multiple choice assessment and the video interview, you will move directly to an interview with a LinkedIn recruiter.
Who is eligible to apply to Shine?
Through Shine, you can apply to the Customer Support Consultant role based out of our Omaha, NE office. Anyone who is eligible to work in the United States can apply to Shine.
When can I apply to Shine?
Shine applications will be accepted starting Monday, March 2nd.
What are the hours of this role?
The customer support roles we’re hiring for through Shine will work from 10 am to 7 pm CST.
Can I be referred to Shine?
You can ask a LinkedIn employee to refer you for this position, but please note that referred candidates will be considered equally alongside everyone else.
Do I have to have a LinkedIn profile?
No, you do not need a LinkedIn profile to participate in the Shine hiring program.
How long will the LinkedIn Learning courses take?
Everyone learns in different ways and at a different pace, but we estimate the courses take around 6 hours to complete. Please remember that these courses are optional and you do not have to complete them in the same sitting if you choose to take them.
What is a skills assessment?
The skills assessment is a short, multiple choice test to determine your understanding of the fundamentals of customer service. If you wish to be as prepared as possible for this assessment, we encourage you to watch these free, optional LinkedIn Learning videos. Candidates will be sent a link to take a skills assessment on a platform called HireVue within 1 or 2 business days of submitting their application to Shine. Please note that applicants may only complete the skills assessment once.
What is the video interview and how do I complete it?
If you pass the skills assessment, you’ll be invited to take a video interview. More details on the video interview will be provided by our recruitment team. All videos are reviewed and assessed by our recruiters.
Are these assessments timed? Do I have to take it in one sitting?
The multiple choice assessment is not timed, and you do not need to complete it in one sitting. The video interview, which is comprised of 2 questions, will be timed and should be completed in one sitting. In addition, the HireVue platform does give you time to practice your video piece before the real video interview begins.
How many chances do I get?
Both assessments can only be taken once, so be sure to prepare adequately and give it your best shot!
What should I do if I have accommodations?
If you have a medical condition or disability that limits your ability to complete this Interview, please reach out to email@example.com to request an accommodation.